Refund policy

At Vintages Boutique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy explains your rights regarding returns, refunds, cancellations, and damaged or incorrect items.

1. Right to Cancel Your Order

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it will be subject to our standard return process.

2. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

You may request a return within 30 days of receiving your item if you are not completely satisfied with your purchase.

3. Return Eligibility

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition
  • Have all original tags attached
  • Be returned in the original packaging where possible
  • Include proof of purchase, such as an order confirmation or receipt

We reserve the right to refuse returns that do not meet these requirements.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, defective, or incorrect.
  • We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking information.

5. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage or error

If the issue is confirmed, we will:

  • Send a replacement item (subject to availability), or
  • Issue a full refund, including any applicable shipping charges

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Refunds are processed within 5–10 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Processing times may vary depending on your bank or payment provider

7. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Items returned in a used, worn, washed, damaged, or altered condition
  • Products excluded from return for hygiene reasons where applicable

8. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us first to check availability.

Exchange requests are subject to stock availability at the time of processing.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card provider or payment provider.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Information

Vintages Boutique Limited

We are a online store providing quality Fashion Shop products to customers across the Naarden, North Holland, Netherlands. 

Email: support@vintagesboutique.com

Phone: : +31 6 30059771

Business Address: Marktstraat 20, 1411 EA Naarden, Netherlands

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)