Shipping policy
At Vintages Boutique, we strive to provide a smooth, reliable, and transparent shipping experience. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, and important delivery information.
1. Order Processing & Delivery Times
We aim to process and dispatch all orders as quickly as possible.
| Order Stage | Estimated Time |
|---|---|
| Order Cut-Off Time | 5:00 PM (CET) |
| Processing Time | 1–2 Business Days (Monday–Friday) |
| Delivery Time | 3–7 Business Days (Monday–Friday) |
Estimated Total Delivery Time
Most orders are delivered within 4–9 business days after the order is placed.
Orders placed after 5:00 PM (CET), on weekends, or on public holidays will be processed on the next business day.
Please note that delivery times are estimates and may vary due to high order volumes, courier delays, weather conditions, customs processing, or other circumstances beyond our control.
2. Shipping Costs
We believe in transparent pricing.
Standard Shipping
Shipping charges are calculated and displayed during checkout before payment is completed.
Customers will always see the exact shipping cost before placing an order.
We do not apply hidden shipping fees or unexpected charges.
3. Delivery Areas
Vintages Boutique currently ships to customers within the Netherlands and selected European countries.
Available shipping destinations and delivery options will be displayed during checkout.
If we do not currently ship to your location, you will be notified before completing your purchase.
4. VAT & Pricing Transparency
- Product prices include VAT where applicable.
- Shipping costs are clearly displayed before payment is completed.
- No hidden taxes or additional fees will be added after checkout.
- Any applicable duties or import fees for international orders are the responsibility of the customer unless otherwise stated.
5. Shipping Carriers
We work with trusted delivery partners to ensure reliable shipping and package tracking.
Depending on the destination and order size, deliveries may be handled by:
- PostNL
- DHL
- DPD
- UPS
- Other trusted courier services
The shipping carrier used may vary depending on the destination and shipping method selected.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where available, tracking information will be provided so you can monitor the status of your shipment.
Please allow up to 24–48 hours after dispatch for tracking information to become active.
7. Delivery Information
Delivery Address Accuracy
Please ensure that your shipping address and contact information are entered correctly during checkout.
Vintage Boutique-2 is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please contact our customer support team for assistance.
Orders Marked as Delivered
If tracking information shows that your order has been delivered but you have not received it, please contact us within 48 hours so we can investigate the issue with the shipping carrier.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will work with the courier service to investigate and assist in resolving the issue.
Supporting photos may be requested for damaged items.
9. Contact Information
Vintages Boutique Limited
We are a online store providing quality Fashion Shop products to customers across the Naarden, North Holland, Netherlands.
Email: support@vintagesboutique.com
Phone: : +31 6 30059771
Business Address: Marktstraat 20, 1411 EA Naarden, Netherlands
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)
Order Cut-Off Time: 5:00 PM (GMT+1)